Effective Date: 7/30/2026
For more information or if you have any questions about this privacy statement, please contact company at info@pixelmosaic.com
1.1 Pixel Mosaic LLC (“Pixel Mosaic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, retain, store, and protect personal data when you access or use our Services and Software as defined on the Pixel Mosaic LLC Terms of Use.
1.2 This Privacy Policy applies to users in the United States and, where applicable, to users in India, the European Economic Area, the United Kingdom, Canada, and California. Where applicable privacy laws provide additional rights or impose additional obligations, we will apply those laws as required.
2.1 At or before the point at which we collect personal information, we provide notice of the categories of personal information we collect, the purposes for which we use those categories, whether we sell or share personal information, and the length of time we intend to retain each category or the criteria we use to determine that period.
2.2 We collect the categories of personal information described in this Privacy Policy for the business and commercial purposes stated below. We do not sell personal information in the ordinary course of business. If that changes, we will update this Privacy Policy and provide a conspicuous mechanism to opt out of sale or sharing as required by California law.
3.1 We collect personal data that you provide directly to us, such as first name, last name, company name, email address, physical address, telephone number, User ID, and password. We also collect information about how you use our Services and Software, including account activity, device and browser information, logs, and support communications.
3.2 We collect this personal data for identified purposes such as account creation, authentication, service delivery, billing, payment processing, customer support, security, fraud prevention, analytics, legal compliance, and communications.
3.3 For California residents, these categories may include:
Identifiers, such as name, email address, telephone number, User ID, and other account identifiers.
Professional or employment-related information, such as company name.
Internet or electronic network activity information, such as device information, logs, and usage data.
Authentication information, such as a password in protected form.
Other information you provide to us in connection with support or service use.
4.1 We use personal data to create and manage accounts; authenticate users; provide, operate, maintain, and improve the Services and Software; process subscriptions and payments; respond to inquiries; provide support; send service-related notices; detect and prevent fraud, abuse, and unauthorized access; comply with legal obligations; and protect our users, systems, and rights.
4.2 Where required, we rely on a lawful basis or equivalent legal justification to process personal data. Depending on the context, this may include performance of a contract, compliance with legal obligations, legitimate interests, or consent.
4.3 For California residents, these are the business and commercial purposes for which we collect and use personal information
5.1 Where we rely on consent, the consent request will be specific, informed, and unambiguous, and you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal. Conscent withdrawal notices should be sent to info@pixelmosaic.com.
5.2 If we need to use personal data for a new purpose that is materially different from the original purpose, we will provide notice and seek consent or another lawful basis where required by law.
6.1 We may share personal data with service providers, vendors, affiliates, and other third parties that help us operate the Services and Software, such as hosting providers, payment processors, support tools, analytics providers, email delivery providers, and security providers. These parties may process personal data on our behalf and only for the purposes we authorize.
6.2 Where we disclose personal data to a processor, service provider, or equivalent vendor, we do so under contractual or other legal arrangements intended to protect the data and limit use to authorized purposes.
6.3 For California purposes, if we disclose personal information to service providers or contractors, we do so for business purposes under written contracts that restrict their use of personal information to the permitted purposes.
7.1 We use third-party service providers, vendors, subprocessors, and other business partners to help us operate the Services and Software, including hosting, storage, authentication, analytics, customer support, email delivery, payment processing, security monitoring, and fraud prevention.
7.2 These third parties may process personal data on our behalf, and in some cases may process personal data outside your country of residence, including in the United States and other countries where they or their infrastructure operate.
7.3 Where we engage third parties to process personal data on our behalf, we require them to process such data only for the purposes we specify and to use appropriate technical and organizational safeguards designed to protect the personal data.
7.4 Where applicable, our contracts with service providers and contractors restrict them from selling or sharing personal information, retaining, using, or disclosing personal information for any purpose other than the business purposes specified in the contract, and combining personal information except as permitted by law.
7.5 We do not control and are not responsible for the privacy practices of third parties that process personal data on their own behalf, including third-party websites, applications, or services that may be linked to or integrated with the Services and Software. We encourage you to review their privacy notices before providing them with personal data.
7.6 Where a third party acts as an independent controller, its collection, use, and disclosure of personal data is governed by its own privacy policy and applicable law, and not by this Privacy Policy to the extent that such third party determines the purposes and means of processing.
7.7 Where a third party acts as a processor, service provider, or equivalent vendor, it processes personal data only on our documented instructions or as otherwise permitted by applicable law.
8.1 Because we and our service providers may operate in multiple countries, your personal data may be transferred to, stored in, or accessed from countries outside your home jurisdiction, including the United States. Where required by applicable law, we use appropriate transfer safeguards or other legally recognized mechanisms.
8.2 For users in the European Economic Area and the United Kingdom, we use appropriate safeguards for transfers outside the EEA and UK where required, such as adequacy decisions or approved transfer mechanisms.
8.3 For users in India, we may transfer personal data internationally as permitted by applicable law and subject to any restrictions or government directions in force.
8.4 For users in Canada, personal information may be transferred to other jurisdictions and may be subject to the laws of those jurisdictions.
9.1 We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, to provide the Services and Software, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When personal data is no longer needed for these purposes, we will delete it, de-identify it, or anonymize it where appropriate.
9.2 The length of time we retain personal data depends on the nature of the data, the purpose for which it was collected, our contractual obligations, our legal obligations, security and fraud-prevention needs, and any applicable dispute or litigation holds. In some cases, we may need to retain data for longer periods to comply with tax, accounting, security, regulatory, or legal requirements.
9.3 We generally store personal data in secure systems operated by us or our service providers, which may be located in the United States and other countries where we or our service providers operate. Access to retained personal data is limited to authorized personnel and service providers who need it for legitimate business purposes.
9.4 We also maintain backup, archival, and disaster recovery systems. Personal data may remain in backup systems for a limited period after deletion from active systems, and we will apply our standard backup rotation and retention practices to remove or overwrite that data over time unless a longer retention period is required by law.
9.5 Where required by law or internal policy, we may place a legal hold on personal data, which suspends deletion until the hold is lifted. If you request deletion, we will delete the data from active systems unless retention is required or permitted by law.
9.6 For California residents, this section also serves as the notice of the length of time we intend to retain each category of personal information or, if a precise period is not practical, the criteria used to determine that period
10.1 We use reasonable technical and organizational safeguards appropriate to the sensitivity of the personal data to protect against unauthorized access, disclosure, alteration, loss, or destruction. Passwords are stored in protected form, and access to personal data is limited to personnel and service providers who need it for authorized purposes.
10.2 If a privacy breach occurs, we will follow applicable breach assessment and notification obligations, which may include notifying affected individuals and regulators where required by law.
11.1 To the extent permitted by applicable law and subject to the terms of any applicable agreement, any service provider, contractor, subprocessor, or other third party that processes personal data on our behalf shall be responsible for breaches of this Privacy Policy, its data processing obligations, or applicable privacy law caused by that third party’s own acts or omissions.
11.2 Where a third party’s unauthorized access, disclosure, loss, alteration, destruction, or misuse of personal data arises from that third party’s failure to maintain appropriate safeguards, comply with our documented instructions, or comply with applicable privacy or security obligations, that third party shall indemnify and hold harmless Pixel Mosaic from claims, damages, penalties, fines, losses, liabilities, and reasonable costs arising from such breach, to the extent permitted by law.
11.3 This indemnity does not apply to the extent that a claim, damage, penalty, fine, loss, liability, or cost results from Pixel Mosaic’s own negligence, willful misconduct, or failure to comply with applicable law.
11.4 Any indemnity obligations applicable to a third party are intended to be set out more specifically in the applicable data processing agreement, service provider agreement, or other commercial contract, and this Privacy Policy does not create rights in favor of any third party unless expressly stated in such contract.
12.1 Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to processing of your personal data, and in some cases to receive a portable copy of your data. To exercise your rights, contact us at info@pixelmosaic.com. We may need to verify your identity before responding.
12.2 If you are in India, you may also have the rights and protections available under the Digital Personal Data Protection Act, 2023, including notice, correction, erasure, and grievance redressal rights.
12.3 If you are in the United Kingdom, you have the right to complain to the Information Commissioner’s Office.
12.4 If you are in Canada, you may request access to your personal information and challenge its accuracy and completeness.
13.1 If you are a California resident, you have the right to know what personal information we collect, use, disclose, share, or sell; the right to request deletion; the right to request correction; the right to opt out of sale or sharing of personal information; the right to limit use and disclosure of sensitive personal information in certain circumstances; and the right not to receive discriminatory treatment for exercising your privacy rights.
13.2 We do not sell personal information as that term is commonly understood. If we ever engage in activity that constitutes sale or sharing under California law, we will provide a conspicuous “Do Not Sell or Share My Personal Information” link and honor applicable opt-out requests.
14.1 Our Services and Software are not intended for children under 18 years of age in India. We do not knowingly collect personal data from children under 18 without verifiable parental consent where required by law.
14.2 If our Services are offered to children in other jurisdictions, we will apply any additional age-based consent or parental consent requirements required by applicable law.
15.1 If you are located in the United Kingdom and are dissatisfied with our response, you have the right to complain to the Information Commissioner’s Office.
15.2 If you are located in Canada, you may contact the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator.
15.3 If you are in California and have an unresolved privacy complaint, you may use the contact details below or any applicable California privacy complaint route.
16.1 If different privacy laws apply to the same personal data and impose conflicting requirements, we will follow the law that applies to the relevant user, processing activity, or jurisdiction.
16.2 We will interpret this Privacy Policy to provide the highest level of protection required by applicable law unless a law expressly requires otherwise.
17.1 If you have questions about this Privacy Policy or our privacy practices, please contact us at info@pixelmosaic.com.
18.1 At the point of collection, California residents receive notice of the categories of personal information collected, the purposes for collection and use, whether personal information is sold or shared, and the retention period or retention criteria.
19.1 We do not sell personal information in the ordinary course of business. If that changes, we will provide a “Do Not Sell or Share My Personal Information” mechanism and honor applicable opt-out rights.